About

Single-modal campaigns provide a streamlined, voice-only communication channel for automated phone calls. These campaigns focus exclusively on direct voice interactions with your AI assistant, making them perfect for appointment reminders, quick surveys, confirmations, and simple outreach scenarios.

Single-modal campaigns are ideal when you only need voice interactions. For campaigns requiring SMS notifications or follow-up messages, explore Multi-Modal Campaigns.

Single-modal campaigns are designed for voice interactions only:

Voice-Only Features

✅ Direct phone calls to contacts
✅ AI assistant-powered conversations
✅ Real-time call processing
✅ Call outcome tracking
❌ No pre-call SMS notifications
❌ No post-call messaging
❌ No text-based interactions

Perfect Use Cases

Appointment reminders: Simple voice confirmations
Quick surveys: Voice-based data collection
Service confirmations: Order status or delivery updates
Simple notifications: Payment reminders or alerts
Customer service: Direct voice support outreach

Benefits

Streamlined setup: Focus only on voice configuration
Cost-effective: No SMS costs or complexity
Quick deployment: Faster to configure and launch
Clear workflow: Single communication channel
Higher completion rates: Direct voice engagement

Access Campaign Dashboard

Navigate to your Interactly dashboard
Click the Campaigns tab
Select New Campaign to begin

Creating a new campaign

Name Your Campaign

Enter a descriptive campaign name that reflects its purpose:

Naming Examples

“Weekly Appointment Reminders”
“Customer Survey Outreach”
“Payment Due Notifications”
“Service Confirmation Calls”

Click Create to proceed to configuration.

Configure Campaign Settings

You’ll be redirected to the campaign configuration page:

Campaign configuration page

Campaign Configuration

Campaign Type Selection

Select Single-Modal to create voice-only campaigns:

Single-Modal Benefits

Voice calls only - no messaging complexity
Streamlined setup - focus purely on call configuration
Cost-effective - no SMS charges
Simple workflow - one communication channel

Need SMS capabilities? Create a Multi-Modal Campaign instead.

Assistant Configuration

Select Assistant Number

Choose your AI assistant from the dropdown menu. This determines:

Phone number used for outbound calls
AI model and voice configuration
Conversation flow and response patterns
Voice characteristics and speaking style

Notification Settings

Email Notifications

Add your email address to receive:

Campaign launch confirmations
Real-time status updates
Error alerts and warnings
Final completion reports

Press Enter after typing your email to confirm it’s properly added to the notification list.

Schedule Configuration

Time Zone Settings

Default: America/New York
Customizable: Select from available time zones
Important: Affects all call timing in your campaign

Campaign Timing

Configure flexible scheduling for your voice calls with multiple dates and custom timings:

You can schedule campaigns across multiple dates, each with their own start and end times for maximum flexibility.

Multiple Dates Support

Flexible Date Selection

Add multiple target dates for your campaign
Each date can have different timing windows
Perfect for multi-day outreach sequences

Custom Daily Timing

Individual Day Control

Set unique start/end times per date
No requirement for consistent timing
Adapt to different time zones or business hours

How Campaign Timing Works

Schedule Multiple Dates

Add as many campaign dates as needed, each with custom timing windows

Example Schedule

Day 1: January 15, 9:00 AM - 5:00 PM
Day 2: January 16, 2:00 PM - 8:00 PM
Day 3: January 20, 10:00 AM - 3:00 PM

Automatic Progression

Campaign moves through scheduled dates in sequence, making calls during each time window

Smart Completion

Campaign ends when either condition is met:

✅ All calls reach their final stage (completed/failed)
✅ All scheduled dates and times have passed

Campaign Completion Logic

Important: If your campaign completes all calls before reaching later scheduled dates, those remaining dates will be skipped automatically.Example: If you schedule 3 days but all contacts are successfully called on day 1, days 2 and 3 won’t execute.This ensures efficient resource usage and prevents unnecessary processing.

Use multiple dates with different timings to accommodate varying contact preferences, time zones, or business operating hours.

Call Volume Management

Max Parallel Calls

Control how many simultaneous calls your campaign can make:

Your maximum parallel calls cannot exceed your organization’s license limit. Check your limits before setting this value.

To verify your organization limits:

Navigate to My Organization → License
Review your org limit set by the Interactly team
Configure max parallel calls within this limit

Organization limits

Webhook Integration

Webhooks allow your application to receive real-time updates about campaign and call statuses. This enables you to build custom integrations and automated workflows.

Webhook Configuration

Webhook URL

The endpoint where Interactly will send webhook notifications

Webhook Secret

Optional security header (x-interactly-secret) to verify webhook authenticity

Subscribed Events

Choose which events trigger webhook notifications

Available Webhook Events

Call Status Events

Receive immediate notifications when individual calls complete or fail.

Call Status Payload Example

{
    "event": "call_status",
    "campaign": {
        "id": "cmp_123456",
        "teamId": "team_001",
        "name": "November Outreach",
        "createdAt": "2025-11-05T08:10:11.129Z",
        "updatedAt": "2025-11-05T08:10:11.129Z",
        "processTimings": {
            "launchAt": "2025-11-05T08:10:19.242Z",
            "resumeAt": null,
            "completedAt": "2025-11-05T08:10:19.242Z"
        }
    },
    "call": {
        "id": "call_001",
        "status": "completed",
        "outcome": "no_answer",
        "conversationId": "conv_123e4567-e89b-12d3-a456-426614174000",
        "assistantNumber": "+12058820192",
        "phoneNumber": "+15105550123",
        "collectedInformation": {
            "leadName": "Jane Doe",
            "zip": "94105"
        },
        "errorCode": null,
        "errorMessage": null,
        "createdAt": "2025-11-05T08:43:37.018Z",
        "updatedAt": "2025-11-05T08:43:37.018Z"
    }
}

Campaign Report Events

Get a comprehensive summary when your entire campaign completes.

Campaign Report Payload Example

{
    "event": "campaign_report",
    "campaign": {
        "id": "cmp_123456",
        "teamId": "team_001",
        "name": "November Campaign",
        "createdAt": "2025-11-05T08:10:11.129Z",
        "updatedAt": "2025-11-05T08:10:11.129Z",
        "processTimings": {
            "launchAt": "2025-11-05T08:10:19.242Z",
            "resumeAt": null,
            "completedAt": null
        }
    },
    "report": {
        "totalCalls": 42,
        "completedCalls": 31,
        "failedCalls": 11
    }
}

Custom HTTP Headers

Add additional headers like Authorization for enhanced security and integration with your systems.

Contact Data Upload

For single-modal campaigns, you only need contact data relevant to voice calls. To upload the file with records first download the sample file.

Sample file for Voice-Only Campaigns:

Since this is a single-modal campaign, focus on data needed for voice interactions only

phone_number (mandatory): The primary field - the number to call
Voice prompt variables: Fields used as dynamic variables in your AI assistant’s voice prompts
Call-relevant data: Information your assistant needs during the voice conversation
You can add as many contact records as needed
All voice prompt variables must be populated
Once the file is ready, click upload to add your contacts
Missing required fields will prevent upload - you can delete and re-upload if needed

You can click on preview to see the uploaded file.

You can upload more files while the campaign is running by clicking on “upload”.

Launching Your Campaign

After configuring all settings and uploading contacts:

Save for Later

Save your campaign configuration to launch at a later time

Launch Now

Start your campaign immediately if you’re ready

When your campaign launches, you’ll see the campaign list page:

Campaign list view

Click on your campaign to view the detailed calls page:

Campaign calls page

Campaign Status Tracking

Call Status Progression

Received

Initial status when campaign launches and contacts are loaded

Validation

Ready: Contact validation successful, ready to call
Failed: Validation failed (invalid number, missing data)

Queued

Calls are scheduled and waiting for their turn based on campaign timing

Processing

Ringing: Phone is ringing, waiting for answer
Processing: Active conversation in progress
End: Call completed successfully

Campaign Status Overview

Processing

Campaign is actively making calls and managing conversations

Completed

All calls have either completed successfully or failed - campaign is finished

Edit Campaign:

After saving the campaign if you want to edit the campaign click on the 3 dots and select “Edit campaign”.
Save the campaign after making the changes.

View Campaign Details:

Click on the 3 dots and select the “view details” option to see the campaign details.
You can edit the campaign form this page also.

Clone Campaign:

You can duplicate a campaign by clicking on “clone campaign”.
Give a name to the campaign and save it.
All the original campaign fields will be added in the cloned campaign.
You can edit the campaign to make changes.

Delete Campaign:

Click on “delete campaign” , to delete the campaign.
The campaign along with the calls will be deleted.
Once a campaign is deleted , it can’t be restored.

Pause the campaign:

If you want to pause the campaign while the campaign is running, you can do that by clicking on the “pause campaign” from the three dots.
The calls that are already running will be continued and the calls that are in queued state will remain in queued until the campaign is resumed.

Stop Campaign:

A campaign can be aborted by clicking on “stop campaign” .
All the calls that are not triggered will be aborted.
The campaign status will be changed to “completed” once all the running calls are either “finished” or “failed”.

Action Behavior:

Pause: Running calls continue, queued calls wait
Stop: Immediate halt - remaining calls are marked as aborted
Actions are irreversible once executed

Voice-Only Focus

Optimize your AI assistant’s voice prompts since this is your only interaction channel

Test Voice Scripts

Always test your voice interactions thoroughly before launching large campaigns

Monitor Call Quality

Use webhooks and dashboard to track voice call performance and outcomes

Respect Call Timing

Schedule voice calls during appropriate business hours for your audience

Clear Voice Instructions

Make sure your AI assistant provides clear, concise voice instructions

✅ You only need voice interactions
✅ Simple appointment reminders or confirmations
✅ Quick surveys or data collection calls
✅ Direct customer service interactions
✅ Streamlined workflow is preferred
✅ No messaging requirements

📱 You need pre-call SMS notifications
📱 Post-call follow-up messages are required
📱 Complex multi-step communication flows
📱 Document or link sharing is needed
📱 Mixed communication preferences in your audience

If you’re unsure, start with single-modal for simplicity. You can always create a multi-modal campaign later if you need messaging capabilities.

API Reference - Creating Campaigns

To programmatically create single-modal campaigns, use the Campaign Creation API:

Create Campaign API

Endpoint: Create CampaignCreate new single-modal campaigns through REST API calls. This endpoint allows you to:

Set up voice-only campaign configurations
Define AI assistant settings
Configure scheduling and timing
Upload contact data programmatically
Set webhook integrations

The API follows the same configuration options available in the dashboard, giving you full control over campaign creation through code.

API Reference - Managing Campaign Details

Once your campaign is created, you can retrieve and update its configuration:

Get Campaign Details

Endpoint: Get Campaign by IDRetrieve complete campaign information including:

Campaign configuration settings
Current status and progress
Contact count and call statistics
Schedule and timing details

Update Campaign

Endpoint: Update CampaignModify campaign settings after creation:

Update timing and schedules
Change notification settings
Modify webhook configurations
Adjust call volume limits

API Reference - Contact Management

For programmatic contact management, use the Campaign Calls API:

Upload Contacts API

Endpoint: Create Campaign CallsProgrammatically add contacts to your campaign:

Bulk upload contact data via API
Real-time contact addition during campaign
Validate contact information automatically
Support for custom fields and variables
Integrate with your CRM or contact management systems

This API is perfect for integrating Interactly campaigns with your existing workflows, allowing dynamic contact addition based on business rules or user actions.

API Reference - Campaign Monitoring

To programmatically monitor your campaign’s progress and retrieve detailed information:

Get Campaign Status

Endpoint: Get Campaign by IDMonitor campaign progress:

Overall campaign status
Call completion statistics
Success and failure rates
Current processing state

Get Call Details

Endpoint: Get Call by Call IDIndividual call information:

Call status and progression
Conversation outcomes
Collected data from calls
Error details and timestamps

This API is essential for building custom dashboards, generating reports, and monitoring campaign performance in real-time.

API Reference - Campaign Actions

For programmatic control of your campaigns, use the Campaign Actions API:

Campaign Action API

Endpoint: Action Campaign by IDControl campaign execution through API calls:

Launch: Start your configured campaign
Pause: Temporarily halt call processing while maintaining queue
Resume: Continue paused campaigns from where they left off
Stop: Permanently abort remaining calls in the campaign

This API provides the same campaign control actions available in the dashboard interface, allowing you to build automated campaign management workflows.

Next Steps

Ready to explore more campaign options or enhance your setup?

Multi-Modal Campaigns

Add pre and post-call messaging capabilities to your campaigns

Campaign Overview

Return to main campaigns documentation

General

Quickstart

Calls

Campaigns

Webhooks

Vendors

​About

​What Makes It Single-Modal?

Voice-Only Features

​When to Use Single-Modal Campaigns

​Creating Your Single-Modal Campaign

Naming Examples

​Campaign Configuration

​Campaign Type Selection

Single-Modal Benefits

​Assistant Configuration

​Notification Settings

Email Notifications

​Schedule Configuration

​Time Zone Settings

​Campaign Timing

Multiple Dates Support

Custom Daily Timing

​How Campaign Timing Works

Example Schedule

​Call Volume Management

​Webhook Integration

​Webhook Configuration

Webhook URL

Webhook Secret

Subscribed Events

​Available Webhook Events

​Call Status Events

​Campaign Report Events

​Custom HTTP Headers

​Contact Data Upload

​Sample file for Voice-Only Campaigns:

​Launching Your Campaign

Save for Later

Launch Now

​Campaign Status Tracking

​Call Status Progression

​Campaign Status Overview

​Edit Campaign:

​View Campaign Details:

​Clone Campaign:

​Delete Campaign:

​Pause the campaign:

​Stop Campaign:

​Best Practices for Single-Modal Campaigns

Voice-Only Focus

Test Voice Scripts

Monitor Call Quality

Respect Call Timing

Clear Voice Instructions

​When to Choose Single-Modal vs Multi-Modal

​Choose Single-Modal Campaigns When:

​Choose Multi-Modal Campaigns When:

​API Reference - Creating Campaigns

Create Campaign API

​API Reference - Managing Campaign Details

Get Campaign Details

Update Campaign

​API Reference - Contact Management

Upload Contacts API

​API Reference - Campaign Monitoring

Get Campaign Status

Get Call Details

​API Reference - Campaign Actions

Campaign Action API

​Next Steps

Multi-Modal Campaigns

Campaign Overview

About

What Makes It Single-Modal?

When to Use Single-Modal Campaigns

Creating Your Single-Modal Campaign

Campaign Configuration

Campaign Type Selection

Assistant Configuration

Notification Settings

Schedule Configuration

Time Zone Settings

Campaign Timing

How Campaign Timing Works

Call Volume Management

Webhook Integration

Webhook Configuration

Available Webhook Events

Call Status Events

Campaign Report Events

Custom HTTP Headers

Contact Data Upload

Sample file for Voice-Only Campaigns:

Launching Your Campaign

Campaign Status Tracking

Call Status Progression

Campaign Status Overview

Edit Campaign:

View Campaign Details:

Clone Campaign:

Delete Campaign:

Pause the campaign:

Stop Campaign:

Best Practices for Single-Modal Campaigns

When to Choose Single-Modal vs Multi-Modal

Choose Single-Modal Campaigns When:

Choose Multi-Modal Campaigns When:

API Reference - Creating Campaigns

API Reference - Managing Campaign Details

API Reference - Contact Management

API Reference - Campaign Monitoring

API Reference - Campaign Actions

Next Steps